Airtel in 2011 in IT news brought by the rules in the industry struggling to meet the stringent requirements of data protection in place and stand with the client program. Airtel customer’s privacy programs to open a successful pilot phase and will soon be held with businesses in the company.
An attempt was made to ensure the security of customer information is already more and more customers of Airtel bulunarak protection to meet the challenges of working on a policy of confidentiality. By Charanjit Singh Sodhi, president of Airtel plans and security policies, laws and regulations protect the expectations of customers and reputation, the brand has been an important driver of this initiative.
"A secure environment to facilitate the work was a factor," says Sodhi. Airtel company, ISO 27001 is a range of third party due to the decision to go beyond the environment (3000) view - Airtel, it is compatible with more than two years - were included.
Airtel company details in the ecosystem, more than 60,000 users to access customer data, he said. This, shopping centers, calls centers, and VAS (value-added services) as partners includes authorized dealers.
Program in the privacy of customer information for Airtel, and tight controls on third party partners must sign the appropriate security policies. With related government interventions as it should be verified through inspections of control and surprise.
According to Sodhi, the chief privacy policy has been prepared and is under review. Company Sodhi confidentiality does not prevent a client program, but he thinks that increasing the length to collect the good will of customers. Regulation 2011, the declaration of the IT Company wishing to comply with Airtel Information Act (Amendment) Act 2008 took part.
In most process confidential customer data as a center of the pilot program, administered by the headquarters in Gurgaon Airtel. Apartment to simulate the processes of representative samples using Airtel circles. B2C several industries Airtel (mobile, telemetry, and DTH) segments reorganized and B2B (business) process is simplified, says Sodhi.
Covers the scope and partners. "Anyone interested in the customer data, the program is the responsibility," said Sodhi. Combining lessons learned from the pilot stage to full deployment of the phasing, expected to last one year.
New request for information about potential privacy violations will be required to educate each player, as it should be longer. Airtel in Gurgaon will be responsible for office management and program management oversight.
An in term of technology, systems and networks program includes confidential customer data. Online privacy continues, however, the stage of the review of internal policy.
Program confidentiality of customer data, according to Sodhi, it is easier to study the life cycle of the customer. This initiative raises the participation of all the beneficial results of an enterprise information security success had the full support of management.
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