Friday 16 September 2011

Enterprise Social Software Magic Quadrant: Assess user need first

Social software company intranet, only niche providers that offer some products do not sing the praises of new channels. Social Tools Social Networks Business Software Magic Quadrant is Gartner Inc. According to the latest in the workplace, the platforms of social collaboration, and had become increasingly crowded market has come to represent

Gartner suggests three ways to select providers with a professional - providers of custom applications for social platform, and suppliers of enterprise applications for suppliers in place. Closely with suppliers and companies need to assess the needs of business users and different applications of this kind of decision.

"[Co-pros also] if you bought a product that looks best on behalf of the organization, but not because they actually increase the adoption and ending with a product, the different groups, This is a deep understanding, "said Gartner vice president and distinguished analyst Carol Rozwell, author of the report.

Accordance with the tests easier to use is to test software applications for social enterprises.

Ryan Ruta, National Instruments, an architect of social enterprise, the automatic test equipment and virtual instrumentation software, a producer Austin, Texas, platform social networking for the first time in 2007 to Jive Software deployed customer-oriented business units, external monitor social media sites. After two years of successful adoption, Ruta Jive Software platform for social enterprises to cooperate with the pilot decided internally.

"Our staff receives constant influx of new workers ... so we have a lot of new university graduates, "said Ruta.”We wanted to give them a tool, not only are they fun to use, but the most important ... lose weight, and [they] will be encouraged to work for. "

Pilot The pilot group, "NI Discussion," branding the company's internal software for National Instruments as more people heard about the benefits of a rapid increase in demand due to the short duration only lasted two weeks, Ruta said.

"We see ourselves as part of the cooperation of our power and we have approximately 6000 users worldwide in the first three months of 1000, I would say the first month, and 2000, and continue to rise faster ' said Ruta. "In fact, this virus.... has not declared. I was a tool they can use to do the job and accepted today because over 80% of those sent to friends. “Choosing the right social software manufacturer

Author Nikos Drakos, research director of Gartner Magic Quadrant In addition, about two dozen vendors, and three types of providers of social software to perform more or less drops.

Vendors such as Jive social practices, the report said, "and the flow of other systems, [this] to provide information, but with some integration points, all functions of autonomous social software" which can be distinguished.

Platform providers like Microsoft and IBM, portals, content, application, workflow, search capabilities, and as part of a large business portfolio Enter social software. Providers of business applications, including Salesforce.com, such performance management and training of its own, such as "horizontal" process people "people-intensive business processes or vertical, which is incorporated in social functions such as account management and customer service, "said.

User cooperation, but to fall into the bins, such as the need for very fine and should be evaluated on a more strategic approach, Rozwell said.

In addition to testing a variety of applications for business users, IT professionals can also help by buying freemium or low cost of social collaboration tools, users must learn to cooperate "under the radar," he said. Companies often flows malicious activity, such as personal profile pages of users, more powerful search functions, and Twitter, or Facebook, the report suggests that the consumer has accepted high quality tools, Rozwell said.

"They usually provided their own organizations with the tools to find without these tools," he said. "Instead, follow these people and these activities, the manager or co-director of information in order to crush the wise ... try to find groups of people and see what they do - look at the tools , improved productivity in the workplace on the basis of this tool - and the technology will be useful in some cases the beginning. "

Social Networking Software and "Collaboration 2.0"

Jive in January 2010, before the production of National Instruments, Ruta other application vendors and owners of social platforms, including Microsoft and IBM software vendors Atlassian social enterprise is considered a fan.

He said - "[profile] and [message], the answer is to look at Web 1.0 and Web 2.0 is almost able to say the least to be able to [tools] Collaboration 1.0 I know what it is "." We keep the content on the characteristics of mass consumption of a vehicle and wanted to give us something extra. Considered IBM, Microsoft, we look for Jive to look again and again ... and I went [to Jive] easy to use, and use cases [those who worked with the platform jumped]. "

In general, software vendors’ social enterprise Social Software Magic Quadrant report, "good enough" could not pass the threshold and have more advanced features and ease of use has begun to mature. Suppliers and users can also add more widgets, similar to what Google iGoogle years ago; there are web pages that allow you to customize Rozwell said.

"Easy to use, intuitive, simple - we have used in recent years than all the others cliché -. Fluidity see how ridiculous we saw a big difference in the social software platforms and flexibility," he said. "This company is a more natural, and yet we see many features of its public consumption would be to find software platforms."

Ruta is a leader in custom Jive perspective has its own distribution, but is in continuous interaction with users in discussion NI platform independent integration awkward business software developers to create applications National Instruments plug- ins in progress.

This final version 5.0 updated and satisfied with the results, although the Jive platform, the Ruta Management System (CMS) has some room for improvement. Jive set of workflows to use and would like to see is the ability to lock a document being edited. It is a complementary team of software development has evolved from the need to avoid.

"I call Jive Swiss army knife - it is the use of open standards technology, Jive, and try to incorporate more or less, if any," Ruta said.

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